Terms of Service
Please read these Terms of Service ("Terms") carefully before using the Water Audit Tool ("Service") operated by ICCW India ("we", "us", "our"). By accessing or using the Service you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years old and have the legal authority to enter into binding agreements on behalf of your organisation to use the Service. By registering, you represent that you meet these requirements.
2. Account Registration
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at hip@iccwindia.org if you suspect unauthorised access.
3. Plans and Payments
The Service is offered on a Free plan and a Pro plan. Pro plan fees are charged in advance:
- Pro Monthly: ₹24,999 per month
- Pro Yearly: ₹2,49,999 per year
All payments are processed securely through PayU. Prices are inclusive of applicable taxes unless stated otherwise. We reserve the right to change pricing with 30 days' notice.
4. Refund Policy
Refund requests must be submitted within 7 days of payment by writing to hip@iccwindia.org. Refunds are considered on a case-by-case basis. No refunds are issued for partial months or after audit data has been actively used during the billing period.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any regulation
- Upload data that infringes third-party intellectual property rights
- Attempt to reverse-engineer, decompile, or access the source code of the Service
- Resell or sublicense access to the Service without written consent
- Introduce malware or conduct security attacks against the Service
6. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We store audit data you upload securely and do not share it with third parties except as described in the Privacy Policy.
7. Intellectual Property
All software, algorithms, designs, and content forming the Service are the intellectual property of ICCW India. Your audit data remains yours. By uploading data you grant us a limited licence to process it solely for the purpose of providing the Service to you.
8. Disclaimer of Warranties
The Service is provided "as is" and "as available". We make no warranties, express or implied, regarding accuracy of audit calculations, fitness for a particular purpose, or uninterrupted availability. Water audit outputs are decision-support tools and should be validated by qualified engineers before implementation.
9. Limitation of Liability
To the maximum extent permitted by applicable law, ICCW India shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount you paid us in the 3 months preceding the claim.
10. Termination
We may suspend or terminate your account immediately if you breach these Terms. You may delete your account at any time from the Account & Billing page. Upon termination, your data will be deleted within 30 days subject to legal retention requirements.
11. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.
12. Changes to These Terms
We may update these Terms from time to time. We will notify you by email and display a notice on the Service at least 14 days before material changes take effect. Continued use after the effective date constitutes acceptance of the revised Terms.
13. Contact Us
For questions about these Terms, contact us at:
ICCW India
Email: hip@iccwindia.org